To Those I Don’t Follow, Unfollow, Or Otherwise Feel Slighted On Twitter

A couple people have followed me and then complained (or unfollowed) me because I didn’t follow them back. To those who feel slighted, I’m sorry that you feel that way. Let me explain why and how I follow people.

As of this writing, I have 166 followers and 95 96 people that I follow daily. Obviously I follow fewer people than choose to follow me; this is not because I am rude or do not wish to follow back. It is simply a matter of (and I can’t believe I’m using this over-played cliche) the signal-to-noise ratio.

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Saturday, February 28th, 2009 @ 9:57 am | Comment (7) | Categories: Personal Management
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Twitter: The Next Customer Service Line?

A few months ago, I had Comcast Business internet installed at my home (since I run business-level services). It was a mess, but the process was helped by a guy named Frank who operates a Twitter account called @ComcastCares. He was informed, helpful, and above all, got the job done. I was impressed.

If that were an isolated incident, I’d say this was just an example of Comcast doing something innovative and new. But it’s not an isolated incident. Recently, I had a bad experience on Southwest Airlines, and I did what any Twitter-loving technophile would do: I contacted @SouthwestAir.

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Friday, September 26th, 2008 @ 8:50 am | Comments (0) | Categories: Social Media
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